GrievanceWare is a grievance management application designed to manage the grievance process from Complaint thru Arbitration. It is:

Web-Based

A web-based system means that a software application can be accessed through an Internet browser such as Internet Explorer, Firefox, Chrome – no additional software to install and maintain on your computer. GrievanceWare was created with the users in mind and is comprised of easy-to-use forms, buttons and drop down menus.

Perform Quick and Thorough Searches

Users have the ability to conduct quick searches to find information on grievances, employers, collective agreements and members

Auto-Email Notification

Local Executive, Union representatives and employers' representatives can be automatically notified by email regarding approaching due dates and step changes

Supporting Document Management

Documents, files, and images can be uploaded and shared as a part of correspondence and meeting information. Documents can be shared with the employer or maintained in a private place.

Permissions and Accesses

GrievanceWare provides three main views of the Grievance data to be collected: Local View (master view); Employer View (specific to grievance); and Union Rep View (summarizing Grievances going to Grievance Committee). Union Locals will manage all access to the system, providing access to their Stewards, and, if they choose, providing restricted access to the Employer and the Union Rep where required.

Standard Language Libraries

We have incorporated the ability to reference and use Standard Language Libraries for Claims and Redresses, along with any other custom areas where you would want the language of your grievance to be consistent. These Language Libraries will grow over time, providing Union Reps and Arbitrators with predictable outcomes stemming from the use of consistent of language.

Grievance Costs and Expenses

You can allocate costs and expenses to any individual Grievance. The costs and expenses can be categorized, and then reports can be generated show costs by grievance, costs by category and costs by collective agreement.

Reports

GrievanceWare reports in list and Spreadsheet (Excel CSV) formats. Locals can extract customized reports based on submitted criteria.

• Grievance list report with category and type summaries
• Grievance List by Article or Clause being referred
• Arbitration List Report

This system also provides research capabilities, which can help a Union Local with preparation for Collective Bargaining, by providing statistical data on the Articles and Clauses which were grieved the most.

Grievance Committee and Arbitration

Following the predetermined grievance steps, the grievance may be settled or may be referred to the grievance committee where a decision on whether or not arbitration will follow. The ability to track both is included. Arbitration information is maintained, complete.